User Experience Research + Design

Katherine Kendall

Stay curious. Keep learning.

Bio

Who I am

I’m a User Experience Designer with a user research background. I play well with others and love to learn from users. My definition of bliss is understanding problems and crafting the best end-to-end experience to solve them. Details are important; but how a product resonates with users and tells a story is what defines an experience.

I’ve worked in Agile and startup environments, and in the fields of healthcare, finance, broadcast media, hospitality, and manufacturing.

When I’m not thinking about research and design, you’ll find me out running the roads, studying Japanese, or curled up with my favorite graphic novel.

Download my resume

Expertise

What I do

User Research

Experience Design

Tools & Techniques

Design Thinking

Iterative process of understanding users, building empathy, exploring ideas, prototyping, gathering user feedback, and solution implementation.

Mental Modeling

Visualization comparing users’ real-world tasks and processes against site content to maintain business alignment and identify gaps and opportunities.

User Personas

Customer archetypes that capture behaviors, mindsets, and goals in order to focus teams on designing for real users, not personal tastes or preferences.

Journey Mapping

Representation of a user’s full set of interactions with a company or service to uncover opportunities to address pain points or unmet needs.

User Testing

Iterative testing of wireframes, prototypes, and fully-functioning products; recruiting users, developing scripts, facilitating interviews, and presenting results and recommendations.