User Experience Research + Design

Katherine A Kendall

Stay curious. Keep learning.

Bio

Who I am

I’m a User Experience Designer with a User Research background. I play well with others, and love to learn from users as well as colleagues. My definition of bliss is understanding problems and crafting the best end-to-end experiences to solve them. The detail level of features is important, but how those features live together and tell a story is what defines an experience.

I should also mention I’ve worked in Agile and startup environments, and in the fields of finance, broadcast media, hospitality, and manufacturing.

Download my resume

Expertise

What I do

User Research

Experience Design

Tools & Techniques

Contextual Inquiry

Open-ended interviews in order to study and analyze how users perform tasks, what tools they currently use, as well as environmental factors.

Mental Modeling

Visualization comparing users’ real-world tasks and processes against site content to maintain business alignment and identify gaps and opportunities.

User Personas

Customer archetypes that capture behaviors, mindsets, and goals in order to focus teams on designing for real users, not personal tastes or preferences.

Journey Mapping

Representation of a user’s full set of interactions with a company or service to uncover opportunities to address pain points or unmet needs.

User Testing

Iterative testing of wireframes, prototypes, and fully-functioning products; recruiting users, developing scripts, facilitating interviews, and presenting results and recommendations.